CASE STUDY: ENGAGEMENT TECHNOLOGY FOR SENIOR CARE

Challenge

Timberhill Place is a 60-bed licensed assisted living facility in Corvallis, OR. In mid 2020, Timberhill had accepted the realization that challenges along with state& federal regulations caused by COVID-19 were going to affect the cadence and content of communication they needed to have with the family members of their residents. In response, they implemented an initiative to establish regular, reliable, and timely messaging with family members. Timberhill did not have a current system in place to help fulfill this need in a practical and convenient manner, and had concerns that utilizing several available methods of communication would just get lost in the mountain of information pushed at the family members of their residents each day. These methods included emails, social media channels, text messages, and physical mail.

Physical mail was never considered as an option, but the management team at Timberhill had concerns over adopting a technology resource as the answer to their need. Management and staff of senior care facilities are caregivers by nature & training, and not necessarily tech gurus. Implementing new technology into their business models can be a concern by the individuals that will ultimately have to use such resources on a daily basis. Additionally, with average resident ages close to 90 years old, residents of senior care facilities and their family members can also be used to, and more comfortable with, more traditional methods of communication.

Solution

Timberhill began looking into potential technology solutions, and after researching several technology solutions they chose Quiltt, a digital communication platform created specifically for the Senior Care space. Quilt has a number of useful features, in particular their alert messaging and family messaging capabilities which are done through their mobile app.

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Frequently Asked Questions

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everything you might want to know. Let us help!

What is Quiltt and why would I need this at my community?
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Quiltt is a resident engagement, family communication, and operational efficiency platform that helps long-term care organizations (independent living, assisted living, memory care, and continuing care retirement communities, also known as CCRCs) contain costs by building a stronger census, improving staff retention, and eliminating unnecessary expenses to improve profitability.

Quiltt is a leading assisted living software and app solution with a range of tools, including activity planning & tracking, reservations, staff appreciation, in-room media, surveys, and much more, Quiltt resident engagement and family communication software solution makes it easy for you to communicate all the relevant information about your community to residents, family, and staff through a mobile app (Anrdoid and iOS), laptop/desktop, and directly into all resident rooms.

How long will it take you to get my community set up?
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We make every effort to get your community activated within 72 hours.  Most of the time, we'll have you up and running within an hour from receiving all the necessary community information including contact information, images of the community, logo, reservation schedules, integration credentials, and admin users.  As soon as we activate your community, you will have the ability to add users, activities, meals, media, and more.  From there, it's up to you how quickly you want to roll it out to residents, family members, and staff.

How much does Quiltt cost?
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We offer three different plans, Essentials (free-forever), Pro ($499/month/community) and Enterprise (varies based on your specific situation). The best part about the pricing of our assisted living software is that there are no limits on the number of users and, for Pro and Enterprise subscribers, all of the new features we develop are added to your plan at no additional cost. We hate getting "nickel and dimed" and we promise not to do it to you.

Where will I get trained to use the system and who will train my staff?
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Quiltt is a simple to use communication system that uses familiar web and mobile interfaces. That being said, we're here to help you with any training and onboarding needs you have. We offer several training options and support materials including hands-on training, in-person or via  video calls and lots of tutorial videos. Need more training for new staff, no problem; just reach out to us and our team would be happy to set up something that works best for you.