Quiltt Senior Living Industry Initiative

Resident Engagement Intelligence Benchmark

Measure how prepared your community is to practice Resident Engagement Intelligence.

The Resident Engagement Intelligence Benchmark evaluates how senior living communities track engagement signals, understand residents, and support meaningful connection. In just a few minutes, you'll receive your Resident Engagement Intelligence Score and see how your community compares to emerging practices across the industry.

Takes about 3 minutes 13 questions Immediate score
Take the Benchmark
Why This Benchmark Exists

Why Resident Engagement Intelligence Matters

Senior living communities increasingly recognize that engagement is care. Yet many teams lack the signals and systems needed to consistently identify residents who may need connection, support, or meaningful interaction.

The Resident Engagement Intelligence Benchmark was created to help communities better understand how they capture engagement signals, and where opportunities for improvement may exist.

The Framework

The Resident Engagement Intelligence Framework

Resident Engagement Intelligence is built on two layers: five dimensions that define the areas of awareness a community needs, and six signals that feed real-world data into those dimensions every day.

Hover or tap any segment to explore.

Know who needs you today.

Take the Resident Engagement Intelligence Benchmark

Answer a short set of questions about how your community tracks engagement signals and supports resident connection. You will immediately receive your Resident Engagement Intelligence Score along with insights into where your community may strengthen its engagement practices.

Start the Benchmark

Estimated completion time: 3 minutes

Score Interpretation

Understanding Your Resident Engagement Intelligence Score

After completing the benchmark, you'll receive a score that reflects how consistently your community is capturing and acting on engagement signals.

80–100

Engagement Intelligence Leader

Your community consistently captures engagement signals and uses them to guide meaningful connection.

60–79

Emerging Engagement Intelligence

Many strong practices are in place, with opportunities to capture engagement signals more consistently.

40–59

Traditional Engagement Model

Engagement is happening, but key signals may not yet be visible across the community.

Below 40

Opportunity for Engagement Intelligence

Important engagement signals may be missed, making it harder to identify residents who need connection.

The System Behind the Score

What Is a Resident Engagement Intelligence System?

Communities that practice Resident Engagement Intelligence are able to recognize engagement signals earlier, understand residents more deeply, and respond with meaningful connection. Resident Engagement Intelligence focuses on helping staff see the signals that matter most in the daily lives of residents.

Quiltt's Connection Board is built to support exactly this: surfacing the residents who need attention today so staff can connect with intention, not guesswork.

Learn More About REIS
Coming Soon

Industry Insights from the Benchmark

The Resident Engagement Intelligence Benchmark is more than a self-assessment. As communities across senior living participate, the data will help illuminate how the industry approaches engagement intelligence as a whole.

Results from the benchmark will contribute to the State of Resident Engagement Intelligence, a report helping the senior living industry better understand how communities support connection and engagement.