Measure how prepared your community is to practice
Resident Engagement Intelligence.
The Resident Engagement Intelligence Benchmark evaluates how senior living communities track engagement signals, understand residents, and support meaningful connection. In just a few minutes, you'll receive your Resident Engagement Intelligence Score and see how your community compares to emerging practices across the industry.
Senior living communities increasingly recognize that engagement is care. Yet many teams lack the signals and systems needed to consistently identify residents who may need connection, support, or meaningful interaction.
The Resident Engagement Intelligence Benchmark was created to help communities better understand how they capture engagement signals, and where opportunities for improvement may exist.
The benchmark measures your community across five core dimensions of engagement intelligence: the same signals a Resident Engagement Intelligence System surfaces for staff every day.
Can staff clearly see which residents are engaged and which may be quietly disengaging?
Attendance data and participation patterns give communities a real-time view of who is showing up and who may be stepping back.
Attendance tracking & participation signalsHow deeply does the community understand each resident as a unique person?
Life history, personal interests, and meaningful relationships are the foundation for engagement that feels personal rather than programmatic.
Life story, interests & relationshipsDoes the community recognize early indicators of isolation or disengagement before they deepen?
Mood changes and shifts in participation are often the first signs a resident is pulling away. Catching them early makes all the difference.
Mood signals & changes in participationWhen disengagement appears, are engagement strategies documented, shared, and followed through?
Recognition alone is not enough. Communities that practice Resident Engagement Intelligence have a process for turning signals into action.
Behavioral interventions & engagement plansDoes the community have the tools and technology to support engagement intelligence at scale?
Systems, software, and visibility tools determine whether engagement intelligence is practiced by one attentive staff member or embedded across the whole community.
Engagement software, digital signage & resident appsKnow who needs you today.
Answer a short set of questions about how your community tracks engagement signals and supports resident connection. You will immediately receive your Resident Engagement Intelligence Score along with insights into where your community may strengthen its engagement practices.
Start the BenchmarkEstimated completion time: 3 minutes
After completing the benchmark, you'll receive a score that reflects how consistently your community is capturing and acting on engagement signals.
Your community consistently captures engagement signals and uses them to guide meaningful connection.
Many strong practices are in place, with opportunities to capture engagement signals more consistently.
Engagement is happening, but key signals may not yet be visible across the community.
Important engagement signals may be missed, making it harder to identify residents who need connection.
Communities that practice Resident Engagement Intelligence are able to recognize engagement signals earlier, understand residents more deeply, and respond with meaningful connection. Resident Engagement Intelligence focuses on helping staff see the signals that matter most in the daily lives of residents.
Quiltt's Connection Board is built to support exactly this:
surfacing the residents who need attention today so staff can connect with intention, not guesswork.
The Resident Engagement Intelligence Benchmark is more than a self-assessment. As communities across senior living participate, the data will help illuminate how the industry approaches resident engagement intelligence as a whole.
Results from the benchmark will contribute to the State of Resident Engagement Intelligence, a report helping the senior living industry better understand how communities support connection and engagement.
