How do you communicate with family members?

Still relying on website posts and emails and phone calls and monthly newsletters?

How do you communicate with family members?

Juggling all of these forms of communication is time consuming and undoubtedly it’s up to date in some places, but probably not all.

One person on your team has the credentials and technical know-how for the website while different team members are emailing various family members and yet others are responding to phone calls.  And on top of all of that, it’s the third week of the month and someone still needs to get the monthly newsletter together.

You’re getting all the information coordinated and out through all these channels. You’re still fielding emails and phone calls from family members asking for the very thing you just sent out.

You want to communicate with family.

But so often, it seems family members are not listening or maybe they just can’t find the information you’re sharing.

Start by putting all the information they’re looking for at their fingertips

Quiltt is a messaging and communication platform designed exclusively for senior living communities.

Family members want to know what’s on the menu for Mom, what activities she’s been participating in, and know that they are up to date with the most pertinent information from your community.

This way everyone is told the same thing.

Did you know an average US consumer spends more time using mobile apps than they do watching TV?  In fact, U.S. adults aged 45 to 65 years spend over two hours per day on mobile apps.

We live in a mobile world.

And the evidence is overwhelming that connecting with customers (in your case, the family members of your residents) through a mobile app, increases your visibility, cultivates loyalty, builds better brand recognition, and increases profits.

The most efficient way to communicate with family members is directly through that device that’s always within arms reach.

Frequently Asked Questions

If you are hesitating, do not worry - we are here to explain
everything you might want to know. Let us help!

What is Quiltt and why would I need this at my community?
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Quiltt is a messaging, communication, and operational efficiency platform that helps long-term care organizations (independent living, assisted living, memory care, and continuing care retirement communities, also known as CCRCs) contain costs by building a stronger census, improving staff retention, and eliminating unnecessary expenses to improve profitability.

With a range of tools, including activity planning & tracking, reservations, staff appreciation, in-room media, surveys, and much more, Quiltt resident engagement and family communication software solution makes it easy for you to communicate all the relevant information about your community to residents, family, and staff through a mobile app (Anrdoid and iOS), laptop/desktop, and directly into all resident rooms.

How long will it take you to get my community set up?
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We make every effort to get your community activated within 72 hours.  Most of the time, we'll have you up and running within an hour from receiving all the necessary community information including contact information, images of the community, logo, reservation schedules, integration credentials, and admin users.  As soon as we activate your community, you will have the ability to add users, activities, meals, media, and more.  From there, it's up to you how quickly you want to roll it out to residents, family members, and staff.

How much does Quiltt cost?
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We offer three different plans, Essentials (free-forever), Pro ($499/month/community) and Enterprise (varies based on your specific situation). The best part about our pricing is that there are no limits on the number of users and, for Pro and Enterprise subscribers, all of the new features we develop are added to your plan at no additional cost. We hate getting "nickel and dimed" and we promise not to do it to you.

Where will I get trained to use the system and who will train my staff?
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We offer several training options and support materials including hands-on training via a video calls, lots of tutorial videos.

What information is available in the family member version of Quiltt?
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Family members have access to all the information you elect to share with them through the admin portal including, but not limited to activity calendar, daily menu, photo albums, feedback surveys, media, directories (resident, family, and staff), emergency alerts, notifications, messages (group and one-to-one). In addition, you can configure Quiltt so that family members can schedule reservations to visit with their loved ones when your facility is limiting contact and/or capacity.